Catchers Helpdesk WordPress Plugin

Catchers Helpdesk WordPress Plugin

Overview

Catchers Helpdesk – is a plugin, which create a powerful ticket system right in WordPress admin area.

You don’t have to worry about multiple agents responding to the same ticket anymore because everyone on your team (user in admin area) can see who is working on each ticket, in addition as its position.

E-mail fetching

Your possible clients can reach you via email or by using the contact form. You can respond to emails and your customers will receive immediate replies. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and transform them to tickets.

Saved replies

Affordable and useful tool for saving you time. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication: from inquiry, to request, to sustain.

Conversation satisfy filtering

You can filter the all conversations on the ticket page for easier organization. Filtering Conversations allow you to selectively view conversation messages by author and position.

Private notes

Public comments can be read by anyone who has access to the ticket. You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users.

Ticket history

A simple listing of the date and time a request was stated to someone and who it was that stated it in addition as position changes. The activities satisfy in a ticket shows you a quick log of all the activities that have been happening on it.

Tickets export

You can export your tickets list to a CSV whenever you want to create custom reports or presentation for manager.

Embed contact form

«Help Catcher» – is a simple embed code you can add to your website, which enables customers to contact you without leaving the page. Choose background, hover colors, conversation text and be prepared for new flow of customers requests.

Customer card

Helpdesk plugin includes client cards. On the ticket page you can see the customer’s information with tags. Contact information and client’s past tickets. 

Features

    • Tickets export
    • Ticket history 
    • Private notes 
    • Conversation satisfy filtering 
    • Saved replies 
    • E-mail fetching 
    • Embed contact form 
    • Customer card 

Instructions

  • Download the plugin from Codester. (Catchers Helpdesk Premium. zip)
  • Click on Choose File (in your WordPress admin area). and browse the zipped file fluid_forms and click on Install Now. Once installed, click on Activate Plugin. That’s it, we’re done. 
  • In order to add a contact form to your website, please add the shortcode to existing post or a page, or use an auto-produced «Ticket form» page. 

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