A growing number of businesses now offer far away working facilities to their workforce, and some businesses already only have distributed staff and no office at all. While far away working has many benefits, the biggest challenge it faces is communication and collaboration. So, in this article, we are going to proportion 5 great communication tools that you get from cloud-based phone systems which help ease collaboration and productivity for far away employees.
1. Webphone / Mobile App: Call from anywhere
With hosted VoIP Phone System you can make phone calls by the internet. With VoIP, employees get more flexibility with a phone they can use on the go. Other than desk phones, or IP phones, far away employees can also use web phones or mobile apps. With both webphone and mobile app, employees can use their extension number anywhere as long as they have active internet. With VoIP far away or home-based employees can make calls from work line, and they can manage inbound calls for sales or customer sustain lines. For employees, it is basic not to use their number but to use a work line for better security and quality control.
It may seem easier to use a mobile phone for calling, but mobile apps make it just as easier for workers to your their office phone line. VoIP mobile apps are user friendly, and employees can keep their personal and work calls separate. Mobile apps also include:
- Company directory
- Call conference
- Music on keep up
- Call recording
- Do-not-upset (DND)
The webphone is built into VoIP user interface, for those who prefer to work from their computer. You can make calls using your computer’s microphone or with a headset. You don’t need to download anything to use webphone, just your username and password to log in.
2. Live Reporting: Better management of far away Agents
With Live reporting, you can see all the active phone lines and calls in real-time. You can see how many agents are active, busy, the average caller keep up time and number of callers on keep up. With this in-thoroughness information, you can manage agents and enhance customer experience. Other than live reports, VoIP dashboard also displays analytics to analyse call usage and patterns further. So, you can adequately manager peak call times.
3. Call Recording
Another great tool to manage far away workers is call recording. Providers like VoIP system offer automatic and on-need call recordings. All the recordings are saved on the dashboard; you can listen to and download all recording directly from the dashboard. Managers can listen back on call recordings and provide better feedback to agents. With far away employees, it is important to have regular check-ins for training, particularly with changing scenery where new characterize is additional to platform pr product. By going over a call recording employees and managers, both can discuss feedback and suggestions for improvement.
4. Virtual Fax
If you must send fax then observe that virtual fax is much more obtain than a landline fax machine. Virtual faxing is very easy to implement, with VoIP, all faxes are stored online, and you can access them by an online dashboard. Usually, providers offer two ways of sending fax including, uploading document by dashboard and sending a fax as an email attachment. Digital faxes allow far away workers to manage fax from any location. Virtual fax is not only more obtain but are also are better for far away workers.
Better Communication method Less Loneliness
By improving collaboration and communication among distributed workers, you can minimise the biggest challenge of far away working that is loneliness. Feeling useful and working as part of a team gives employees motivation and purpose. Teamwork method less loneliness, and it can rule to more productive and happier employees. And this can ultimately rule to a win-win for both employer and employee.